Terms & Conditions

Paul Hodgkiss Designs  Customer service
It is very, very important to us that our clients are happy with our products and service. We have had many years retail experience and we aim to give our online customers the same excellent service as our customers who come to our shop. We are a friendly and helpful team. We hope you love Paul Hodgkiss Designs as much as we do.

 

Availability
We will do our best to supply your order, although sometimes it is difficult to anticipate customer demand. Occasionally items may be out of stock, if this is the case we will email you with an estimate of when the stock will be available again and if you wish to cancel your order we will be happy to do this for you. In the event that we are unable to supply the goods to you that you have paid for, a full refund will be given.

 

Variations in items produced from a natural source
Many of our products are made from natural sources and may vary in colour and texture from images shown.

 

We would love to hear from you
We always welcome any feedback and if you have any questions please contact us. You will find that we are a helpful and highly approachable team.
By email: info@paulhodgkissdesigns.co.uk
By telephone: +44 (0)141 637 9470
By post:  Paul Hodgkiss Designs, 31 Gavinton Street, Glasgow, G44 3EF, Scotland.

 

Privacy

This privacy notice discloses the privacy practices for paulhodgkissdesigns.co.uk. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

    Security

    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +44 (0) 141 637 9470 or via email: info@paulhodgkissdesigns.co.uk

     

    Registration

    In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. 

     

    Orders
    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.